Please Read our Hotel Policies and Rules

All our Hervey Bay venues are exclusively contactless self check-in with no reception or office, so you can conveniently arrive at your own schedule and avoid any delay. Please complete the following asap or your self check-in could be delayed or refused if after office hours.

SELF CHECK-IN

Before we can release the Self Checkin instructions and pass codes to your mobile phone number we must complete THREE easy steps to abide by our Hotel Policies and Industry Regulations.

STEP 1. PHOTO I.D.

Using the camera on your phone, provide a photo of your Drivers License or any Photo ID confirming your details for our records. (ID of the main guest only) and the full names of all other guests staying.

STEP 2. REFUNDABLE DEPOSIT

Pay the $90 Refundable Deposit. As per our hotel policies, we require a deposit prior to check in. By providing your credit card details and completing payment, you agree to observe all our hotel rules and policies (Terms of Service). Reimbursed in full via credit card within 7-14 days after check-out; subject to the confirmation the keys have been returned, an inspection of the property for damage or theft and, that there has been no breach of the hotel rules or policies and, no malicious disregard of the Satisfaction Guarantee. CLICK-DIRECT PAYMENT LINK

STEP 3. SEND CONFIRMATION

Please txt or email your ID and a screenshot of the Security Deposit confirmation to:
SMS:
(also available on WhatsApp)
Email: book@herveybay.org

HOTEL RULES AND POLICIES [ Terms of Service ]

The condition of entry and by providing payment of the $90 deposit, you have confirmed you have read and agreed to observe all our hotel rules and policies and, consent to your credit card on file being charged for extra fees and penalties.

We do not permit any illegal activities, theft of hotel property, tampering with hotel cameras or appliances, entering staff only areas, pets, animals, abusive behaviour towards staff, offensive language, prostitution, nudity, disturbing behaviour, parties, loud music or tv's, breaching curfew, un-registered guests on premises, exceeding the reservation occupancy, vaping (electronic cigarette) or tobacco smoking indoors or in none designated areas, contraband and drugs are strictly prohibited, eviction and penalties enforced.

Guests will be held financially responsible for the none return of keys, any theft, loss or damage to the room, furniture or facilities. You unconditionally give your consent for the hotel to charge your credit card on file a penalty of $250 or greater amount for breaching the terms of our Satisfaction Guarantee, property damage or theft, additional housekeeping and/or breaching any of our hotel rules and policies.

OUR RIGHT TO REJECT A RESERVATION

We reserve the right to reject any reservation if in our opinion, the individual or group are unpleasant, rude, aggressive or is undesirable for our hotels including; bitter Karen’s, celebrity criminals, drug effected or is a person/s or an associate of a person listed on the Hotel Association BLACK LIST and/or is a resident of the region.

SATISFACTION GUARANTEE

We strive that every guest has a wonderful and memorable experience at our venues. Upon check-in, please inspect every aspect of the accommodation. If you ARE NOT fully satisfied with the amenities and standards we have provided, please call and we will arrange a FULL REFUND. This Satisfaction Guarantee is unique in the accommodation hotel industry however, is conditional upon you making the request within 15 minutes of check-in and that you have not disturbed or used anything requiring further housekeeping. In other words, if you do not 100% love what we have to offer, please do not checkin, providing a false or negative review / opinion after being given the opportunity to checkout with our Satisfaction Guarantee and a full refund, could forfeit the $90 deposit and we reserve the right to enforce a further penalty of $250 per review as per our Terms of Service.

GUEST ONLINE REVIEWS

We welcome over 18,000 guests annually with 1000's of loving reviews and our venues are rated some of the highest in the State and the top 10% in the World. We are passionate about hospitality and we have dedicated staff and the owner of the business available 24/7 to attend to our guests needs and concerns. We also truly welcome helpful suggestions to improve our product and services but, only when communicated with us privately via txt message or a phone call, we welcome frank and honest communication. In part, this is the purpose of the Satisfaction Guarantee, if something is not to your personal liking or our hard working housekeepers have missed something, we will do ANYTHING to make our guests happy and rectify a problem or you have the choice not to check in and receive a FULL refund immediately. However, we do not appreciate our staff being publicly embarrassed online by coward Karen's that did not have the integrity to inform us directly of a problem at checkin or during their stay. Typically a coward Karen will publish an anonymous false or negative review with their pessimistic statements after checkout (in most cases ridiculous nit-picking opinions). The hotel industry is cracking down on this spiteful behavior that is a breach of the Satisfaction Guarantee we offer and our security deposit hotel policy; a breach that will forfeit the security deposit and an additional fee of $250. Unfortunately there is the 0.01% of guests with such dark malice, that they will even resort to extortion and further threats of online reprisal. The Hotel Industry has measures to prevent Karen’s from spreading their bitterness and the Hotel Association maintains a lifetime BLACK LIST so that all hotel managers and owners can quickly identify a ‘Karen’ booking at their venue and have the choice to refuse and cancel the reservation.

WIFI INTERNET

Our wifi internet is High Speed NBN. Please text if there is a service issue as sometimes Telstra needs the router restarted. Password: 0409555820

CURFEW

As most of our guests are up early to attend tours, we have a 10pm Quiet Time (curfew) to ensure a peaceful sleep for all. Please set a sensible volume on the TV and If you are returning late from being out, be super quiet returning including, enjoying the outdoor areas.

SMOKING

Vaping (electronic cigarette) or tobacco smoking is permitted out doors only. At the 549 the Apartments at the seating area loacated at rear stairs or carpark, the Cypress BnB the carpark and the Freshwater BnB in the courtyard. Please be respectful to not allow 2nd hand smoke to disturb other guests. GUESTS WILL BE CHARGED $1,000 FOR SMOKING IN A GUEST BNB ROOM OR $2,000 FOR SMOKING IN THE 549 APARTMENTS.

HOUSE KEEPING

When departing, please be kind to our house keepers and leave your BnB room or apartment neat and tidy with trash placed in the complex bins and if your Accommodation included a kitchen, dishes washed please (or the security deposit maybe forfeit). Please be cautious when eating or drinking on the sofa, a house keeping surcharge of $250 applies to repair damage to furniture or for any additional housekeeping.

SECURITY AI CAMERAS

Hervey Bay is a safe community and for additional peace of mind, our compounds are fully secured (please ensure the entry door is properly closed). We have on-site staff 24/7 and an extensive AI camera system in all common and outdoor areas. Strangers or visitors are not permitted to enter the property, only registered guests.

DRIVEWAY GATE

The driveway gates at the Cypress BnB and 549 Apartments are automated to close on 90 seconds, ample time for you to pass thru to the street or access the property. The driveway gate is not for pedestrian access and to avoid serious injury or car damage, please do not stand in front of or obstruct the driveway gate when closing or opening and, it must be operated by an adult only. Press the exit button or remote once only to open the gate, pressing the button multiple times will override the preset program and potentially close the gate on your vehicle. Please observe all the warning signage and notices as we do not accept any responsibility for personal injury or vehicle damage resulting from the operation of the driveway gate.

PRE-PAYMENT POLICY

Pre-Payment of the full amount will be charged to your credit card 30 days prior to checkin.

CANCELLATION POLICY

If cancelled 15 Days before arrival 100% refund, 8 - 14 days before arrival, 50% of the total amount will be forfeited / If cancelled 1 - 7 days before arrival, 100% of the total amount will be forfeited.

TRAVELLER ACCOMMODATION PROVIDERS (LIABILITY) ACT 2001

Schedule 1 Notice Section 15 - Notice About Loss of Guests Property. The Traveller Accommodation Providers (Liability) Act 2001 changes the common law about innkeeper’s liability. Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent. The strict liability of the accommodation provider under the Act – Applies only to a guest of the accommodation provider on a day when an accommodation unit is provided for the use of the guest. Is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest’s property was placed in safe custody facilities. Does not cover motor vehicles and things owned by the guest left in or on motor vehicles.